The 'Mall Entrance' is the only 'store' that has a mixture of brands. Here you'll find our range of electrical hair products, hair brushes and small hair accessories.

Our hair straighteners comprise mainly of the Diosa and Diva brands.

Diosa hair straighteners represent fantastic value for money, offering top quality design and reliability and the latest science such as nano-silver.

The Diva range of straighteners and hairdryers include the fantastic Mini range which are handbag sized but still reach 200°c and are also multi-voltage for travel.

We also stock the ever popular ETI hair dryers, with proven reliability and over 5 million sold worldwide! And Babyliss Pro range of Curling tongs and curling irons.

The 'REDKEN Store' stocks the full range of Redken 5th Avenue, professional haircare and hair styling products. Redken have over 12 specific hair care ranges to cover your every requirement or need.

Redken's principles are based on a combination of science, fashion and inspriration and you can be assured of the commitment to formulate scientifically superior products with an awareness of fashion, street trends and modern hair needs, backed-up by Redken's scientific strength.

MATRIX is America's No.1 professional haircare company, carried by more salons in the USA than any other brand. We stock the full range of their seven Biolage 'therapies', combining science and nature, plus all the other Matrix branded sub-brands:
- Biolage - Science and Nature
- Matrix Sleek Look - Smoothing System
- Matrix Amplify - Volumizing System
- Matrix Solutionist - for specific needs
- Matrix Vavoom - Fashion Styling Line
- Matrix Men - Care, Style, Control System

Pureology is a brand new product line in the UK - but has been taking America by storm for the last few years. Pureology is a 'premium' brand with powerful, intensive, concentrated formulas all aimed solely at colour-treated hair and maintaining it's vibrance and condition.

Pureology formulations are 100% vegan with zero-sulphate shampoo's. Today, Pureology is the #1 colour care brand in the USA and their high-performance products are an industry standard.

NIOXIN products will keep beautiful, healthy-looking hair for longer with the specialist range of Nioxin hair and scalp care systems.

For more than 20 years NIOXIN Research Laboratories has been developing advanced technologies for products that help optimise the scalp skin environment resulting in youthful, healthy-looking hair.

Nioxin products are equally suitable for both men or women and are a valuable help in either maintaining a full and healthy head of hair or to combat and reduce the signs of fine or thinning hair.

For most orders placed before 4:00pm we will despatch the products on the same day. For UK delivery we have three postal options. Our FREE shipping option uses Royal Mail PacketPost and most orders take 3 to 4 working days to arrive. Alternatively you can choose Royal Mail 1st Class, which normally takes 1 or 2 days for delivery (£2.50 for the first item and 50p for each additional item). The last option is Royal Mail Special Delivery, which is a next-working-day service and orders should arrive securely the next day by a signed-for service (£5.95 for the first item and £1.00 for each additional item).

For orders within Europe, expected delivery times are 3 to 5 working days, but a lot depends on the speed of your local service. European orders are charged £5.95 for the first item and then £1.00 for each additional item.

For deliveries outside of the UK and Europe, parcels normally arrive between 5 to 10 working days. Delivery charges are £6.95 for the first item and then £1.00 for each additional item.

Yes we do. For delivery times and cost, please see the question above. For orders within the European Union (EU), we have to charge UK Tax at a current rate of 15% (the prices on our website are shown already including this tax).

To destinations outside of the EU, we ship items 'tax-free', and so your shopping basket will reflect this and remove the 15% tax. However, please be aware that you may be charged import-taxes by your local government.

We offer both secure credit card payments and also PayPal payments. For your security, at no time do we ever see or have access to your credit card details. All payments are handled by authorized Banks with high levels of encryption.

In the UK we also take cheques from UK banks, and this option is available in the checkout process. If you have any questions about our payment options, please contact us.

Once you place your order you will recieve an email within minutes to acknowledge this (if this email does not arrive, please first check and 'junk-email' bins and if still not there, contact us). As your order processes and is then despatched, we will send further emails including any relevant tracking numbers for you.

We strongly recommend signing up for an account when you place your order, as this will allow you to login and see exactly the status of your order at anytime.

Definitely. We're part of a very established hair salon group - http://www.venushairdesign.com - and have been trading for over 14 years now. We are also members of the UK's premier internet guarantee scheme, 'Safebuy - Protecting the Consumer'. More information on Safebuy.Org can be found here...

The Scheme, amongst other things, requires web retailers to:

1. Adhere to the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications.

2. Conform to the Data Protection Act 1998.

3. Provide security for the processing of credit card transactions.

4. Include physical location and contact details for themselves on their website.

5. Display the total price consumers must pay for goods including delivery costs and provide a clear explanation of the delivery procedures.

6. Advise the consumer if 'cookies' are required for the processing of data.

7. Not use 'spam' for marketing purposes.

8. A full 14 day 'cooling off' period for Distance Selling, in line with OFT recomendations.

The Venus365 Price Match Plus Promise, guarantees you can buy with total confidence from our website...

If you find the exact order (including shipping) for a lower published price within seven (7) days from the order date of your purchase, simply contact us with the link to the lower priced item(s) and we'll give you back 120% of the difference!

Exclusions: Venus365 will not match competitors' bonus or free offers, coupon, clearance or closure prices, or prices on used, damaged, returned, open box or ex-display merchandise. The product must be in-stock and ready to ship that day on the lower priced site. Back-orders will not be matched and we do not match prices on items that are out of stock. We cannot match Auction, Shopping Portal, or private sale prices. In instances where we are advertising free items with the sale, these need to be considered when price matching.

Please Note: To avoid potential abuse and to enable us to honour our Price Match Plus refund guarantee to genuine customers, the acceptance of all refund requests is ultimately at the discretion of Venus365.net, who will at all times act reasonably and in good faith.